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How HR Management Software Transforms Workforce Efficiency at Arrow

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Industry

Manufacturing

Challenge

The North American division faced critical operational risks due to an outdated HCM system that was misaligned with current business processes. The sudden departure of their main payroll expert left them without internal knowledge, documentation, or the ability to manage or adjust payroll and HR processes, threatening compliance, accuracy, and timely payroll delivery.

Results

Align HCM rapidly stabilized payroll operations, delivered comprehensive documentation and training, and optimized the HCM system for both immediate and future needs. The client gained a dependable, agile solution, reduced organizational stress, and developed internal capability to manage payroll confidently moving forward.

Key Product

UKG Pro

They brought a strategic mindset. They brought consulting. They were a strong partner -- just like a member of our team.

Director

Global Payroll Transformation

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About Arrow

Arrow Electronics is a global technology company with more than 20,000 employees that distributes electronic components and provides enterprise computing solutions, acting as a crucial link between tech manufacturers and commercial customers by offering supply chain, design, and IT services to help build and launch innovative products. They help companies in industries like aerospace, healthcare, automotive, and consumer electronics bring ideas to life through their vast network and value-added services. 

The Challenge

A North American division was struggling with an outdated HCM platform that did not reflect its current business structure or workflow. The absence of proper configuration, training, and documentation left the organization exposed to compliance risks and operational delays. When the main payroll resource exited the company, they took with them all critical knowledge about the payroll system. This left the division unable to run or troubleshoot payroll, placing significant pressure on the remaining HR and finance teams to keep operations running and ensure employees were paid accurately and on time.

The Solution

Recognizing the urgent need for both immediate stabilization and long-term capability, the division engaged Align HCM for expert remote HCM consulting, staff augmentation, and a comprehensive UKG Pro implementation. Align HCM's team quickly assessed the environment, provided hands-on support, and developed process documentation and training programs to empower internal teams. According to the Director of Global Payroll Transformation, "They seamlessly came on and understood the system. They took the stress away." Align HCM's collaborative approach and deep expertise made them an integral partner, with the client sharing, "They brought a strategic mindset. They brought consulting. They were a strong partner -- just like a member of our team."

The Results

With Align HCM's support, the division stabilized its payroll operations and regained control over its HCM processes. Comprehensive documentation and tailored training enabled internal staff to independently manage and optimize their system, ensuring compliance and operational resilience. The Director of Global Payroll Transformation emphasized their satisfaction: "On a scale of one to ten. They were a ten." Align HCM's proactive engagement delivered immediate relief, long-term value, and restored confidence in the division's ability to manage its most critical HR functions.

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