Where Align HCM supports the UKG lifecycle
| Situation | How Align HCM can help |
|---|
| Implementation | Client-side planning, configuration support, data, integrations, testing, training, and go-live readiness. |
|---|
| Post-go-live | Administration, reporting, integrations, issue resolution, releases, and SmartCare support. |
|---|
| Optimization | Improve adoption, process alignment, workforce management, talent, reporting, and platform value. |
|---|
Frequently asked questions
What does a UKG implementation and support partner do?
A UKG partner helps connect the platform to workforce processes, data, integrations, testing, training, adoption, support, and the customer's long-term operating model.
Can Align HCM support UKG Pro and UKG Dimensions?
Align HCM supports organizations across UKG environments and matches specialists to the products, modules, project stage, and business requirements in scope.
Can Align HCM help optimize workforce management in UKG?
Yes. Align HCM can help improve scheduling, time, attendance, labor rules, reporting, integrations, adoption, and related workforce-management processes.
Can Align HCM support UKG after go-live?
Yes. Align HCM can help with UKG administration, issue resolution, integrations, reporting, training, optimization, and ongoing post-go-live support through an engagement matched to the organization's needs.
Does Align HCM replace the UKG vendor team?
No. Align HCM complements the vendor and works from the customer side to strengthen planning, decisions, testing, adoption, integrations, and long-term ownership.
How does a UKG engagement begin?
Align HCM starts by reviewing the current stage, business requirements, risks, team capacity, and desired outcomes. The resulting scope identifies responsibilities, priorities, and the specialists required.
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