Workforce Management Optimization At Redberry Restaurants

The Challenge

Redberry Restaurants, a leading quick-service restaurant company with 10,000 employees, was navigating aggressive expansion in a competitive market. As the business scaled, managing workforce operations across numerous locations became increasingly complex. The company needed to implement UKG Pro to support HR and payroll functions while simultaneously evaluating and optimizing workforce management processes. Leadership sought a clear vision for the future, identification of current gaps, and expert guidance to ensure their systems and processes could meet both current needs and ambitious growth targets.

The Solution

Redberry engaged Align HCM to conduct a thorough evaluation of their workforce management landscape and guide the deployment of UKG Pro. Align's approach included comprehensive stakeholder engagement, process evaluation, and strategic planning. By leveraging Align's proprietary workforce management adoption framework, Redberry was able to synthesize input from over 20 surveyed store managers and cover 14 critical workshop topics. This collaborative process enabled Redberry to gain a deep understanding of their current state, evaluate technology options, and develop a future-ready roadmap. The insights gained led Redberry to select UKG Dimensions as the best-fit workforce management solution to support ongoing expansion.

The Results

With Align HCM's expert guidance and adoption framework, Redberry Restaurants established a clear, actionable plan for workforce management transformation. The company managed a seamless implementation process, drawing on feedback from store managers and process workshops to ensure solutions were tailored to real operational needs. The decision to move forward with UKG Dimensions positioned Redberry to efficiently manage its 10,000 employees, streamline operations, and support aggressive growth objectives. Key metrics include 10,000 employees managed, feedback from over 20 store managers, and 14 workshop topics covered, demonstrating a comprehensive and effective approach to workforce management optimization.