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Kimberly-Clark Reduces Union Grievances with Align HCM

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Industry

Manufacturing

Challenge

Kimberly-Clark Corporation faced persistent challenges in workforce management due to complex timekeeping policies, frequently changing union contracts, and stringent vendor compliance requirements. These challenges resulted in significant manual intervention, increased risk of compliance issues, and a higher volume of union grievances. With a large unionized workforce across North America, the need for an adaptable and robust time and attendance solution became critical to maintaining operational efficiency and workforce satisfaction.

Results

With the implementation of UKG Time & Attendance by Align HCM, Kimberly-Clark realized substantial improvements in workforce management. The organization achieved higher system usability, automated critical timekeeping processes, and ensured accurate employee time calculations across its operations. Manual edits were significantly reduced, leading to fewer union grievances and enhanced compliance with complex contract terms. These improvements resulted in greater efficiency, improved employee satisfaction, and reliable support for evolving business and compliance needs.

Key Product

UKG Dimensions

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About Kimberly-Clark

Kimberly-Clark Corporation is a global manufacturing company headquartered in Irving, Texas, with approximately 44,000 employees worldwide. As a leading manufacturer of personal care and consumer products, the company operates multiple facilities across North America and maintains a unionized workforce with complex operational requirements.

The Challenge

Kimberly-Clark Corporation, a leading global manufacturer with a large unionized workforce, grappled with the complexities of managing timekeeping and compliance across multiple North American facilities. The company was hindered by intricate timekeeping rules, frequent updates to union contracts, and the need to comply with strict vendor requirements. Manual processes were burdensome, increasing the risk of errors, compliance breaches, and union grievances. Maintaining operational efficiency and employee satisfaction in this dynamic environment required a modern, adaptable workforce management solution.

The Solution

To address these challenges, Kimberly-Clark partnered with Align HCM to implement UKG Time & Attendance (UTA) across its U.S. and Canadian unionized operations. The decision was driven by Align HCM's deep expertise in UKG solutions, proven track record in complex manufacturing environments, and commitment to hands-on support throughout implementation and ongoing administration. Align HCM collaborated closely with Kimberly-Clark to design and optimize a UTA solution tailored to their unique requirements—automating complex pay rules, streamlining compliance, and reducing reliance on manual intervention.

The Results

Following the UTA implementation, Kimberly-Clark experienced significant operational improvements across its workforce management processes. Notably, the number of manual edits required was significantly reduced, and union grievances related to timekeeping issues became notably fewer. Accurate employee time calculations and increased automation led to improved compliance and higher employee satisfaction. Over 44,000 employees benefited from the streamlined system, with Align HCM providing expert support for more than three years, ensuring continued adaptability and operational excellence.

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