How GTAA Overcame Workforce Management Challenges With UKG Pro And Align HCM

Industry

Transportation

Challenge

When Greater Toronto Airports Authority (GTAA) expanded their UKG Pro suite to include Workforce Management (WFM) modules in 2022, they encountered significant operational challenges. Integrating advanced scheduling and accrual capabilities for 1,700 employees introduced inefficiencies, compliance risks, and administrative skill gaps. GTAA needed a solution that would not only stabilize their WFM environment but also enable their team to manage complex union contracts and timekeeping rules with confidence.

Results

Through Align HCM’s SmartCare Stabilize service, GTAA resolved 12 high-priority needs within six months. This partnership led to easier scheduling management, precise accrual rule configuration in line with union agreements, and increased operational efficiency. With access to proactive, knowledgeable support, GTAA reduced compliance risks and empowered their HR team to be more self-sufficient and effective across the UKG Pro platform.

Key Product

UKG Pro, SmartCare

The services from Align are exceptional. The consultants are proactive, responsive, and show a real dedication to delivering results

Ryan Roncesvalles

Manager, HR Systems @ GTAA

About GTAA

Greater Toronto Airports Authority (GTAA) manages Toronto Pearson International Airport and oversees more than 1,700 employees. They are committed to operational excellence and employee engagement.

The Challenge

As GTAA sought to modernize workforce management across Toronto Pearson International Airport, they expanded their UKG Pro suite to include advanced scheduling, accruals, and leave management for their 1,700 employees. However, the increased complexity brought about new challenges: difficulties in scheduling optimization, strict compliance requirements with union contracts, unclear time-off accrual rules, and administrative knowledge gaps. These hurdles threatened operational efficiency and compliance, prompting GTAA to seek expert guidance.

The Solution

Recognizing the need for specialized expertise, GTAA engaged Align HCM and adopted the SmartCare Stabilize service. Align HCM provided dedicated consultants to optimize WFM configuration, implement best practices, and deliver comprehensive knowledge transfer. Their hands-on approach enabled GTAA to address critical pain points in scheduling, timekeeping, and compliance. As Ryan Roncesvalles, Manager, HR Systems at GTAA, noted: "The services from Align are exceptional. The consultants are proactive, responsive, and show a real dedication to delivering results." This collaborative partnership empowered GTAA to build internal expertise and harness the full potential of their UKG Pro suite.

The Results

Within just six months, GTAA and Align HCM resolved 12 priority needs, significantly improving scheduling visibility and operational efficiency. Enhanced accrual rule configuration ensured adherence to complex union contracts, while proactive support from Align HCM minimized compliance risks and administrative burden. As Roncesvalles emphasized, "We continue to partner well with Align and that partnership is helping our team become more efficient and knowledgeable on the UKG products." With 1,700 employees supported and a stable, optimized WFM environment, GTAA has built a strong foundation for ongoing success in workforce management.