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How Alsco Unlocked Efficiency: UKG Dimensions Optimization Strategies

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Industry

Services

Challenge

Alsco experienced persistent pay rule configuration errors within its workforce management system, resulting in historical payroll inaccuracies, compliance concerns, and significant operational inefficiencies. The intricate nature of their UTA (UKG Time & Attendance) implementation presented ongoing maintenance challenges and hindered effective payroll processes, impacting both workforce satisfaction and operational performance.

Results

Align HCM led a detailed review and remediation of Alsco's workforce management configuration, correcting systemic errors and documenting necessary payroll adjustments. This process empowered Alsco to make an informed strategic decision to migrate to UKG Dimensions, enabling more robust workforce management capabilities and establishing a foundation for sustained operational excellence and payroll accuracy.

Key Product

UKG Dimensions

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About Alsco

Alsco is a uniform services provider headquartered in Salt Lake City, Utah, serving clients with a workforce of 20,000 employees.

The Challenge

Alsco, with a workforce of 20,000 employees, was confronted with years of pay rule configuration errors embedded in its workforce management system. These issues produced ongoing payroll inaccuracies, created compliance risks, and generated operational inefficiencies that strained both HR and payroll teams. The complexity and rigidity of the existing UTA (UKG Time & Attendance) platform made it difficult to address these problems, leading to frustration and a lack of confidence in payroll processes.

The Solution

To address these entrenched challenges, Alsco engaged Align HCM for a comprehensive workforce management review. Align HCM's specialists conducted a thorough system audit, identified root causes of payroll inaccuracies, and corrected configuration errors. All necessary pay adjustments were meticulously documented. Align HCM then compared Alsco's UTA pain points with the advanced features of UKG Dimensions, guiding Alsco through a strategic evaluation process. Ultimately, Alsco selected UKG Dimensions for its enhanced operational capabilities, scalability, and ability to support future organizational growth.

The Results

Following Align HCM's intervention and the migration to UKG Dimensions, Alsco realized significant improvements in payroll accuracy and operational efficiency. With corrected system configurations and the adoption of a modern workforce management platform, Alsco positioned itself to better support its 20,000 employees and drive long-term operational excellence. This modernization effort has not only resolved historical challenges but also paved the way for ongoing workforce optimization and compliance.

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