Running an HCM platform is a 24/7 responsibility. Employees need immediate answers about their paychecks, managers require assistance with approvals, and system administrators encounter complex configuration challenges that can't wait. When your internal team is overwhelmed or lacks the expertise to resolve critical issues quickly, you need reliable backup.
SmartCare™ provides comprehensive support that scales with your needs. Whether it is getting through your punch list of open items, providing weekly support to administer your solution, preparing for events or year-end, there is a SmartCareTM monthly plan to suit every situation.
The Support Gap
Many organizations discover too late that supporting an HCM platform requires specialized knowledge that goes beyond general IT support. Complex issues can languish for weeks while your team researches solutions or waits for vendor support. Employee frustration grows, workarounds multiply, and your credibility as an HR technology leader erodes. You need support that understands both the technical platform and HR/payroll business processes.
Experience Worry-Free Support
Stop struggling with HCM issues that drain your resources and frustrate your stakeholders. Ask us about which SmartCare™ plan is best for you. We offer flexible engagement models including rapid response fixes, to proactive administration and preparation. You will get dedicated resources that will get to know your business. Our team resolves issues faster because we've seen virtually every scenario across hundreds of client implementations.
