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Your HCM platform should work for you.
Not the other way around.

SmartCare keeps your HCM platform optimized and compliant with dedicated experts who know your configuration. Vendor agnostic across UKG, Dayforce, Paylocity, Workday, ADP, and more. We operate on your platform. No migration. No co-employment. No vendor lock-in.

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SmartCare starts where ongoing HCM support matters most.

→ Since go-live, your team has taken ownership of the system but would benefit from expert partnership to drive efficiency and best practices.
→ Many of the features you've invested in haven't been fully leveraged yet, creating an opportunity for optimization.
→ Today, key activities like payroll processing and reconciliation are happening outside the system using multiple spreadsheets, while available BI capabilities remain underutilized.
→ There is a level of dependency on individual team members that could affect consistency and continuity over time.
→ Planning and executing for critical deadlines like open enrollment, ACA, and year-end processing is an annual challenge.
→ You're seeking guidance on where to start within a specific module and the right questions to ask.
How SmartCare Works

Ongoing Platform Maintenance and Optimization

SmartCare helps your team protect the investment after go-live with structured platform maintenance, proactive improvements, issue triage, roadmap guidance, and expert knowledge transfer.

Rapid Fixes

Stabilize

Establish stability with a prioritized action plan, expert knowledge transfer, proactive issue triage, optimization of your HCM instance, and ongoing monitoring to ensure sustained progress.

Proactive Support

Essentials

Delivering consistent progress through prioritized action management, hands-on knowledge transfer, responsive ticket support, ongoing system enhancements, transparent reporting, and a comprehensive Executive Business Review.

Continuous Optimization

Accelerate

Expand your capabilities with proactive optimization, expert-led module activation, seamless integrations, advanced analytics, and strategic process improvements, all aligned to your business goals and reviewed annually.

Strategic partnership

Transform

Drive enterprise-level impact with senior expertise, executive alignment, strategic roadmap evolution, end-to-end process optimization, prioritized support, and proactive platform management.

Managed Services

Outsourced HCM Operations

For teams ready to shift operational ownership, Align HCM can run payroll, HRIS administration, or WFM processes directly within the HCM platform you already use.

Managed Payroll

End to end processing on your existing platform.

  • Multi cycle payroll processing
  • Tax filing and reconciliation
  • Garnishments and deductions
  • Year end, W-2, ACA

Managed HRIS

Full service HRIS administration on your platform.

  • Employee data management
  • Benefits administration
  • Onboarding and offboarding
  • Compliance reporting

Managed WFM

Workforce management done right.

  • Scheduling and time tracking
  • Absence management
  • Pay rule configuration
  • Labor cost optimization
Client Stories

Complex HCM. Real outcomes.

Hospitality · Global30,000 employees · 900+ locations · 35+ countries

Troon

Stabilized a UKG environment through continuous acquisitions, union complexity, and team turnover.

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Manufacturing · US7,000 employees · 3 states · 3 unions

Peco Foods

Moved past post go-live issues to a thriving WFM practice in under 6 months.

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PE Portfolio · Construction900 employees · 3 month engagement

Burnco / Hammerstone

Rapid HCM stabilization inside the PE 100 day plan. Ready for integration day one.

Read the story
Talk to us

Connect with an HCM expert.

We assess your system, document your gaps, and deliver a roadmap. If you don't see value, walk away.

You'll connect with a subject matter expert, not a sales rep

If you're reaching out for selling or partnership opportunities, we'll contact you at our discretion.

Get in Touch

Align moves at your speed. Which is always "right now."

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