Skip to main content
Align HCM Contact us

Your HCM platform should work for you.
Not the other way around.

SmartCare keeps your HCM platform optimized and compliant with dedicated experts who know your configuration. Vendor agnostic across UKG, Dayforce, Paylocity, Workday, ADP, and more. We operate on your platform. No migration. No co-employment. No vendor lock-in.

Contact us →

What does SmartCare support after HCM go-live?

SmartCare gives HR, payroll, and workforce teams ongoing HCM support after implementation. Align HCM specialists stabilize issues, maintain configuration, improve reporting and integrations, transfer knowledge, and operate payroll, HRIS, or workforce-management processes on the platform the organization already uses every day.

→ Since go-live, your team has taken ownership of the system but would benefit from expert partnership to drive efficiency and best practices.
→ Many of the features you've invested in haven't been fully leveraged yet, creating an opportunity for optimization.
→ Today, key activities like payroll processing and reconciliation are happening outside the system using multiple spreadsheets, while available BI capabilities remain underutilized.
→ There is a level of dependency on individual team members that could affect consistency and continuity over time.
→ Planning and executing for critical deadlines like open enrollment, ACA, and year-end processing is an annual challenge.
→ You're seeking guidance on where to start within a specific module and the right questions to ask.
How SmartCare Works

Ongoing Platform Maintenance and Optimization

SmartCare helps your team protect the investment after go-live, from rapid stabilization through continuous optimization and senior strategic partnership.

Stability & Issue Triage

Stabilize

Establish stability with a prioritized action plan, proactive issue triage, expert knowledge transfer, and ongoing monitoring that keeps your HCM environment moving forward.

Continuous Optimization

Optimize

Build on a stable foundation with prioritized improvements, ongoing system enhancements, reporting, integrations, module activation, and hands-on knowledge transfer aligned to your business goals.

Strategic Partnership

Optimize Plus

Extend the partnership with senior expertise, executive alignment, strategic roadmap guidance, advanced analytics, end-to-end process optimization, and proactive platform management.

Managed Services

Outsourced HCM Operations

For teams ready to shift operational ownership, Align HCM can run payroll, HRIS administration, or WFM processes directly within the HCM platform you already use.

Managed Payroll

End to end processing on your existing platform.

  • Multi cycle payroll processing
  • Tax filing and reconciliation
  • Garnishments and deductions
  • Year end, W-2, ACA

Managed HRIS

Full service HRIS administration on your platform.

  • Employee data management
  • Benefits administration
  • Onboarding and offboarding
  • Compliance reporting

Managed WFM

Workforce management done right.

  • Scheduling and time tracking
  • Absence management
  • Pay rule configuration
  • Labor cost optimization
Client Stories

Complex HCM. Real outcomes.

Hospitality · Global30,000 employees · 900+ locations · 35+ countries

Troon

Stabilized a UKG environment through continuous acquisitions, union complexity, and team turnover.

Explore case studies
Manufacturing · US7,000 employees · 3 states · 3 unions

Peco Foods

Moved past post go-live issues to a thriving WFM practice in under 6 months.

Explore case studies
PE Portfolio · Construction900 employees · 3 month engagement

Burnco / Hammerstone

Rapid HCM stabilization inside the PE 100 day plan. Ready for integration day one.

Explore case studies
Talk to us

Connect with an HCM expert.

We assess your system, document your gaps, and deliver a roadmap. If you don't see value, walk away.

You'll connect with a subject matter expert, not a sales rep

If you're reaching out for selling or partnership opportunities, we'll contact you at our discretion.

Get in Touch

Align moves at your speed. Which is always "right now."

By submitting, you agree to our Privacy Policy.