SmartCare™ Support Services
Expert HCM Support That Scales With You
Stop struggling with system issues that drain your resources. SmartCare provides dedicated HCM experts who resolve issues fast, keep your system compliant, and free your team to focus on strategic work.
Request a Free Assessment →Sound Familiar?
Most organizations discover that supporting an HCM platform requires specialized knowledge that goes beyond general IT support. If any of these apply to you, SmartCare can help.
Growing Punch List
Open items pile up faster than your team can resolve them. Configuration fixes, report requests, and compliance updates compete for limited bandwidth.
HRIS/Payroll Turnover
Key people leave and take critical system knowledge with them. Your remaining team lacks the platform expertise to keep operations running smoothly.
Can't Keep Up With Updates
Your HCM vendor releases updates regularly, but your team doesn't have time to evaluate, test, and deploy them. You fall behind and miss valuable features.
Compliance Risk
State and federal regulations change frequently. Multi-state pay rules, accrual policies, and tax configurations require constant attention to avoid costly errors.
Missing Expertise
Complex issues sit unresolved for weeks while your team researches solutions. Employee frustration grows, workarounds multiply, and system credibility erodes.
Underutilized Platform
You pay for a powerful HCM system but only use a fraction of its capability. Reports take hours to build manually. Automation opportunities go untouched.
We Support the Platforms You Use
Our certified consultants have deep expertise across the leading HCM platforms, so you get specialized support regardless of your technology stack.
ADP
Dayforce
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Paylocity
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Workday
SmartCare™
Stabilize. Optimize. Thrive.
SmartCare™ is a proactive support model that keeps your HCM system optimized after go-live. You get direct access to experts who know your setup, with no vendor queues.
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System Health
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Planning & Readiness
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Configuration & Reporting
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Training & Strategy